[Auto reply] Dear player,
Your request is received. We may not respond to your request
instantly. But we’ll make sure to resolve your request within an
appropriate amount of time.
If your met payment, account and login issues, please read on for our suggestions.
1. Cannot Login
Clear the cache and restart the game or reinstall the game from Google Play/App Store.
If
the problem still exists, please provide your id, nickname and server
in the next mail with screenshots and detailed description.
2. Payment/Refund Issues
Contact us in the game so that we can collect your information and solve the issue faster.
Step 1 Tap "Customer Service" in game besides the Avatar
Step 2 Select "Payment Problem" in Help Tab
Step 3 Select "Payment Issue Feedback Form"
3. Lost an Account
Please use a new account to contact us in the game so that we can collect your info and solve the issue faster.
Step 1 Tap "Customer Service" in game besides the Avatar
Step 2 Select "Account Problem" in Help Tab
Step 3 Select a Regarding Issue
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